This artificial intelligence, AI-Responder for HostAway, optimizes the management of communication with customers in the accommodation sector. Based on property-specific documents, customer data, and exchange history, this solution generates accurate and personalized responses. Thanks to models such as OpenAI Gpt-4o and GPT NeoX 20B, it produces high-quality text that is often indistinguishable from that of a human. This efficiency is reflected in a significant reduction in writing time, estimated at 98%. In addition, AI-Responder is integrated via a Chrome extension, thus facilitating its use directly on social networks and other digital platforms managed by HostAway. Currently in the beta phase, the service offers a free trial of 14 days before a monthly subscription expected at around $95 per month per ad, with an initial price of $49/month. This rate includes up to 300 monthly requests. The development of options for mobile and other browsers is planned for the first quarter of 2025.
This software uses artificial intelligence to reduce the time to write answers by 98%. Property managers save valuable hours, allowing them to focus more on improving customer service and less on repetitive tasks.
By combining property-specific data, reservation details, and history of previous discussions, this extension Personalize every interaction with the user. This ensures a consistent and tailored customer experience, increasing satisfaction and loyalty.
Responses generated by artificial intelligence obtain high quality scores in 88.2% of cases, which decreases the need for subsequent changes. Users benefit from accurate and relevant answers, thus improving the effectiveness of communications while maintaining a high level of professionalism.
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