This AI enables simplifying the customer support by automatically classifying messages, drafting draft responses for agents, and automating responses to customers with an accuracy of 99% on emails and chats. Aide uses GPT language models to improve interactions through generative suggestions and automated scenarios. This helps reduce agents' processing times by promoting fast and appropriate responses, while ensuring efficient and personalized management of conversations. Thanks to this technology, companies can also better understand customer expectations through detailed data analyses, thereby identifying recurring problems and opportunities for improvement. Agents thus benefit from valuable assistance in handling requests, enabling Aide to optimize the workflow and maximize the efficiency of the teams.
Rethinking the work process with conditional automation enables efficient management of customer interactions. By automating responses and the classification of messages, staff can focus on more complex problems, thereby increasing the efficiency and the satisfaction of the customer.
This system provides a structured view of all customer interactions, enabling the identification of the main pain points. Tracking trends over time helps measure the impact of improvements and to detect new problems, facilitating a continuous adjustment of strategies.
Thanks to predictive analytics, the tool suggests relevant responses and actions based on past interactions, thereby reducing the time required to handle each case. This capability enables a rapid resolution and a precise, strengthening the efficiency of the agents.
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