This artificial intelligence enables automating and optimizing customer management in the hotel industry, offering an efficient virtual concierge. Thanks to AIPEX, hotels and vacation rentals benefit from a system capable of detecting the interruptions between bookings to spontaneously offer stay extensions to guests. This system also facilitates interactions, allowing guests to ask questions and receive direct answers without human intervention, which saves valuable time for staff. AIPEX also contributes to better customer review management by providing clear instructions to follow at check-out. Moreover, this solution improves the customer experience by personalizing the welcome and providing recommended content based on the weather or local events. In short, AIPEX is an effective solution to maximize occupancy, improve customer satisfaction, and reduce operational costs.
This feature enables rich interaction via text, video, and audio, offering smooth and adaptive communication with guests. Hosts benefit from notifications optimized and easy access to essential information, improving the user experience and customer satisfaction.
Thanks to the detection of intervals between reservations, this feature offers stay extensions and encourages repeat bookings with proven effectiveness. It helps maximize occupancy rates while increasing the potential revenues for property managers.
This innovation allows guests to self-serve by asking questions directly to the AI, receiving instant responses. It significantly reduces the time spent on handling requests and on staff interventions, thus optimizing the work process and reducing costs.
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