This artificial intelligence makes it possible to automate and optimize customer management in the hotel industry, offering effective virtual concierge services. Thanks to AIPEX, hotels and vacation rentals benefit from a system capable of detecting interruptions between bookings to spontaneously offer extended stays to customers. This system also facilitates interactions, allowing customers to ask questions and receive direct answers without human intervention, saving valuable staff time. AIPEX also contributes to a better management of customer reviews by providing clear instructions to follow upon departure. In addition, this solution improves the customer experience by personalizing the welcome and providing recommended content according to the weather or local events. In short, AIPEX is an effective solution for maximizing occupancy, improve customer satisfaction and reduce operational costs.
This feature allows for rich interaction via text, video, and audio, providing smooth and adaptive communication with guests. The hosts take advantage of notifications optimized and with easy access to essential information, improvinguser experience and customer satisfaction.
Thanks to the detection of the intervals between reservations, this feature offers stay extensions and encourages repeat bookings with proven effectiveness. It helps maximize occupancy rates while increasing revenues potential for property managers.
This innovation allows guests to self-serve by asking questions directly to the AI, receiving instant answers. It significantly reduces the time spent on managing requests and interventions of staff, thus optimizing the work process and reducing costs.
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