This artificial intelligence allows businesses to take full advantage of their customer interactions through real-time analysis and automated conversation management. CallZen excels in detecting emotions of customers and agents, thecompliance audit automatic, agent performance management, and the creation of customized reports and analyses. This ensures 100% compliance with compliance standards and improves agent engagement by the Coaching and accurate follow-up.With seamless integrations with corporate CRMs and emails, this software grants instant alerts, thus enriching thecustomer experience and optimizing the work process. For industries such as banking, insurance, health technology, and education, CallZen offers tailored solutions that improve business performance while minimizing risks. Ideal for transforming call centers and supporting customer-facing teams through sophisticated automations and consistent quality assurance.
This feature decodes emotions in exchanges between customers and agents, thus improving the understanding of needs and expectations. Ideal for businesses aiming to strengthen empathy and communication efficiency, this tool makes it possible to adjust customer service strategies in real time according to the feelings expressed.
Ensure a full adherence to compliance thanks to automated quality audits and call scoring. This system reduces legal risks and human error by proactively monitoring and correcting compliance gaps, essential for regulated industries like banking and insurance.
Optimizes agent performance by analyzing the nuances of conversations for better management and training. This mechanism is crucial for call centers looking to improve quality customer interactions and maximizing satisfaction customer while promoting a continuous learning environment among agents.
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