This artificial intelligence Allows you to manage automatically user feedback through a suite of integrated tools for collecting, analyzing, and planning based on this feedback. Canny developed Autopilot, which automates the integration of suggestions and complaints from customer services such as Intercom, Help Scout, Zendesk or Gong. This feature significantly reduces the duplication of feedback by merging feedback and simplifying the work processes of product teams. Automatic replies allow for deeper interaction without manual intervention, and the summary of comments helps to quickly understand user needs. This ability to automate allows teams to focus on product improvement rather than on the manual management of feedback, thus promoting better allocation of resources and faster reaction to market demands. Data security is guaranteed by strict standards, including SOC 2 Type 2 compliance.
Easy integration with multiple platforms like Intercom and Zendesk for collect effectively returns without additional effort. The tool automatically centralizes and organizes data for increased visibility of critical user insights.
Improve the work process by automatically merging duplicate feedback and responding dynamically to users. Simplify the consideration of customer feedback for more informed and responsive decision-making.
Review consolidated feedback to inform product development choices. Use the summaries of comments to quickly grasp the essence of the discussions, saving time while ensuring that nothing important is missed.
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