This artificial intelligence enables automatic management of user feedback thanks to a suite of integrated tools for collecting, analyzing and planning based on this feedback. Canny has developed Autopilot, which automates the integration of suggestions and complaints from customer support services such as Intercom, Help Scout, Zendesk or Gong. This feature significantly reduces duplicate feedback by merging them and simplifying the workflows of product teams. Automatic responses allow for deeper interaction without manual intervention, and the comment summaries help quickly understand users' needs. This automation capability enables teams to focus on product improvement rather than manual feedback management, thereby fostering better resource allocation and faster response to market demands. Data security is ensured by strict standards, including SOC 2 Type 2 compliance.
Integration with multiple platforms such as Intercom and Zendesk to collect efficiently feedback with no extra effort. The tool automatically centralizes and organizes the data for increased visibility of users' critical insights.
Improve the workflow by automatically merging duplicate feedback and responding dynamically to users. Simplify taking customer feedback into account for more informed and responsive decision-making.
Examine consolidated feedback to inform product development choices. Use the comment summaries to quickly grasp the essence of discussions, saving time while ensuring that nothing important is missed.
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