This artificial intelligence enables simplifying and automating work processes and the management of customer interactions thanks to advanced features such as chatbots, voice transcription, and knowledge base management. Designed for varied sectors such as banking, education, healthcare, and many others, this platform helps businesses respond instantly to customer requests, improve the user experience, and reduce wait times. It is also capable of efficiently managing CRM and support processes, while equipping agents with proactive suggestions to optimize interactions. With Capacity, businesses can launch campaigns via SMS, email, and social networks, thereby easily integrating automation into their existing applications. This solution boosts productivity by minimizing repetitive workload and enabling better allocation of human resources where they are most needed.
Automating work processes related to customer relationship management through an intuitive platform. The tool simplifies interactions, improves response times, and ensures higher customer satisfaction, primarily geared toward companies focused on improving their customer service.
Integration of chatbots capable of answering instantly 90% of user questions. This feature is ideal for organizations seeking to offer 24/7 support without overloading their staff, significantly reducing wait times and operational costs.
Allows the creation and automation of marketing campaigns multichannel, including SMS, email, and social networks. Very beneficial for marketing teams looking to maximize customer engagement while optimizing efforts and resources.
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