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Capacity
Capacity

Capacity

Optimize customer interactions and reduce wait times.

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Description

This artificial intelligence makes it possible to simplify and automate work processes and the management of customer interactions thanks to advanced functionalities such as Chatbots, voice transcription, and knowledge base management. Designed for a variety of industries such as banking, education, healthcare, and more, this platform helps businesses respond instantly to customer requests, improve the user experience, and reduce wait times. It is also able to effectively manage CRM and support processes, while equipping agents with proactive suggestions to optimize interactions. With Capacity, businesses can launch SMS, email, and social media campaigns, easily integrating automations into their existing applications. This solution boosts productivity by minimizing the repetitive workload and allowing for better allocation of human resources where they are most needed.

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Features

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Features

Optimizing Customer Relationship Management

Automation of work processes related to customer relationship management through an intuitive platform. The tool simplifies interactions, improves response times and ensures better customer satisfaction, oriented mainly to businesses focused on improving their customer service.

Implementing Chatbots for Instant Service

Integration of Chatbots capable of instantly answering 90% of user questions. This feature is ideal for organizations looking to offer 24/7 support without overburdening their staff, significantly reducing wait times and operational costs.

Marketing Campaign Automation

Allows you to create and automate marketing campaigns multichannel, including SMS, email, and social networks. Very beneficial for marketing teams who want to maximize customer engagement while optimizing efforts and resources.

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Capacity

Optimize customer interactions and reduce wait times.
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