This AI enables transforming contact centers through targeted automation and real-time agent assistance. Cresta offers a platform AI-powered platform, trained on your data, ensuring ultra-fast transcription and real-time inferences. It optimizes performance by uncovering the key drivers of interaction that increase customer satisfaction and revenue. Features such as l'assistance to agents and AI-powered quality management help reduce training time and improve agent effectiveness. Moreover, seamless integration into any contact center infrastructure attests to its adaptability and no-code deployment. Using Cresta means making informed decisions, reducing operational costs, and increasing customer loyalty through proactive operational insights.
The software analyzes each interaction to identify and reinforce behaviors that maximize lead conversion and upselling, offering personalized training and real-time assistance to guide sales reps from discovery to deal closure.
The solution detects the root causes of inefficient service and enables precise real-time responses, automates post-call tasks, and optimizes the effectiveness of supervisors through quality management, coaching, and AI-powered performance.
This feature reveals the underlying drivers of the customer retention and the best methods to counter objections, dynamically guiding agents through complex conversations to retain customers on the verge of leaving.
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