This artificial intelligence makes it possible to transform contact centers through targeted automation and real-time assistance from agents. Cresta offers a platform cutting-edge AI, trained on your data, ensuring ultra-fast transcription and real-time inferences. Elle optimizes performance by discovering the main interaction levers that increase customer satisfaction and revenue. Features like The assistance to agents and quality management through AI, make it possible to reduce training time and improve the efficiency of agents. In addition, integration Seamless in any contact center infrastructure attests to its adaptability and ease of deployment without the need for code. Using Cresta means making informed decisions, reducing operational costs, and increasing customer loyalty through proactive operational insights.
The software analyzes each interaction to identify and reinforce behaviors that maximize lead conversion and upsell, offering personalized training and real-time assistance to guide salespeople from discovery to deal closure.
The solution identifies the root causes of ineffective service and makes it possible to offer accurate answers in real time, to automate post-call tasks and to optimize the effectiveness of supervisors through quality, coaching, and performance management integrating artificial intelligence.
This feature reveals the underlying patterns of the customer loyalty and the best methods to counter objections, dynamically guiding agents through complex conversations to retain customers who are about to leave.
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The platform that empowers creators by making them discover the best artificial intelligence tools.
