This AI enables transforming work processes by integrating predictive and generative experiences directly into the Salesforce platform. Einstein GPT offers tailored solutions for each user, department or industry, securing each interaction through the Einstein Trust Layer. In particular, this tool boosts productivity by automating the drafting of copywriting for sales emails, summarizing calls and proposing actionable insights. For customer service, it helps quickly resolve user issues by providing relevant information during interactions. Einstein GPT is also a major asset for marketing, increasing engagement through precise predictions and deep personalization of customer journeys. On the commerce platform, it personalizes the shopping experience with automatically generated product descriptions and tailored recommendations. Thanks to its native integration, Einstein GPT ensures secure and ethical use of customer data, strengthening trust and privacy.
Facilitates the integration of conversational AI into the work processes, enabling direct and effective interaction between employees and customers. This feature increases problem resolution speed, improves the user experience, and optimizes customer service.
Uses AI to automatically generate personalized sales emails and customer responses, based on their specific data. This helps increase the relevance and effectiveness of communication while reducing the time spent on manual tasks.
Enables service agents to quickly find the relevant information, thanks to AI, to resolve issues faster and enrich the internal knowledge base. This contributes to a better customer experience and a more agile operationalization of services.
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