This AI enables online stores to deploy conversational shopping assistants for natural and insightful customer dialogues. Glov optimizes real-time interaction through exchanges that mimic an experienced salesperson, addressing customer requests in an informed manner. By integrating Glov, e-commerce sites can prepare their product catalog for natural language search, thereby facilitating conversations that help customers in their search. Additionally, this solution allows configuring proactive sales dialogues that match the company's specific needs. Thanks to its ability to accurately recognize customer intents and to keep a record of their preferences, Glov helps personalize communication and recommendations over the long term. This system has proven its ability to increase conversion rates and reduce cart abandonment rates, making the shopping experience more engaging.
Facilitate product discovery through an intuitive search based on natural language. The assistant transforms navigation into a dynamic interaction, helping customers quickly find what they are looking for, which can increase conversion rates significantly.
Optimize interactions by aligning sales dialogues with your company's specific needs. Precise tagging and the deployment of tailored dialogues simplify the work processes and boost team efficiency, making conversations with customers not only more fruitful but also personalized.
Improve understanding of customer intents thanks to an automatic recognition feature. The artificial intelligence identifies users' needs from a few labeled dialogues, enabling precise responses and improving the user experience on the social networks and other platforms.
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