This AI enables managing and optimizing communication between companies and their customers through a unified platform covering the entire customer lifecycle. Gupshup offers conversational marketing, commerce, and support services, enabling the acquisition, engagement, conversion and support of customers in an efficient and secure manner. Capable of processing more than 10 billion messages per month and used by over 45,000 brands in more than 60 countries, this solution adapts to the specific needs of various sectors such as finance, health, hospitality, and education, among others. Gupshup not only simplifies the workflow by consolidating the copywriting and other digital interactions across more than 30 channels, but also ensures data protection with enterprise-grade security. Used for B2C conversations in meaningful engagements, it is ideal for companies looking to improve the customer experience while optimizing their marketing and support operations.
Facilitates communication across multiple platforms such as WhatsApp, SMS, and Instagram, ensuring a constant presence on the social networks. This meets the needs of businesses seeking to maintain smooth and coherent interactions with their customers, thereby optimizing the workflow and customer satisfaction.
Allows creating unified customer profiles to tailor each interaction. By better understanding users' needs, businesses can increase engagement and strengthen loyalty. This feature is essential for those aiming to improve the user experience through targeted communication.
Offers robust data protection and customer privacy, a major asset for companies operating in regulated sectors such as the health or the financial services. This function is crucial to ensure trust and compliance with security standards imposed by regulatory authorities.
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