This AI enables efficient management and automation of support requests, processing up to 90,000 requests per minute. Thanks to an omnichannel inbox, Hoory centralizes user interactions, thereby increasing customer reach. The AI assistant operates via automations and customizable macros, enabling rapid responses without ongoing human intervention. The system also promotes team collaboration through predefined responses, private notes, and internal notifications, optimizing the workflow by reducing repetitive tasks.Hoory also integrates advanced reporting features for a better understanding of customer behaviors and the measurement of agents' effectiveness. This tool is particularly useful for companies looking to automate their customer support while maintaining high-quality interaction at scale. Whether you're dealing with FAQs or planning complex tasks, it proves to be a solution suited to a range of professional needs.
Centralize user interactions in a single inbox, bringing together messages from social networks, emails, and channels directly on one platform. It optimizes access to information and response speed, thereby enhancing user satisfaction.
Improve your workflow by setting rules to execute automated tasks. This helps reduce repetitive tasks and allows teams to focus on more complex issues, thereby increasing overall efficiency.
Design personalized conversation flows to guide users through tailored interactions. This structured approach provides precise assistance tailored to the clients' specific needs, improving the user experience and the efficiency of support.
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