Hypertype

This AI enables you to customize text communications by integrating information from documents, spreadsheets, and websites directly into Gmail, Intercom and Zendesk Chat. Hypertype offers a unique solution that simplifies data synchronization without requiring code, enabling seamless integration with internal data sources such as CRMs and help centers. The tool facilitates automatic drafting of conversations, reducing the response time by 5 to 10 minutes per chat and increasing customer satisfaction with data accuracy up to 99%. In addition, Hypertype ensures consistency with the company's tone while preserving a human touch, which is crucial for customer-oriented teams. By using this platform, companies optimize their productivity by managing their repetitive e-mails more efficiently, thereby enabling better focus on customer care and engagement.

Response time optimization for customer service

The workflow is streamlined thanks to automated and customizable responses, enabling a significant reduction in response time, on the order of 5 to 10 minutes per chat. The increased efficiency directly contributes to improving the customer satisfaction score, approaching 99% CSAT.

Multichannel integration with data accuracy up to 99%

Supports seamless integration with platforms such as Gmail, Zendesk, and Outlook, ensuring predicted response accuracy up to 99%. This feature helps maintain a consistent and precise communication, essential for customer-oriented teams.

Increase in productivity thanks to AI

Using AI to pre-write and personalize communications can triple productivity, evaluated at a processing scale of 30 emails. This feature greatly reduces time spent on repetitive responses, increasing the time available for other critical tasks.