This artificial intelligence enables the optimization of customer interactions through automated responses with impressive accuracy. Built on proprietary technology and the integration of generative AI, Inbenta improves the customer experience across various sectors such as banking, e-commerce and healthcare. Its applications range from customer support to digital transformation, including support IT and human resources. Thanks to its capabilities of chat, search and assistance, this solution automates efficiently the work process, increasing satisfaction while reducing costs. It is particularly useful for companies looking to reduce response times and increase first-contact resolution rates.
With a precision of response exceeding 99%, the tool significantly improves the user experience by offering almost human conversational responses. This precision increases user trust and encourages the use of digital agents as the first point of contact, thereby optimizing the resolution rates autonomously.
By automating the resolution of employees' common issues, the tool increases the efficiency of internal processes. By simplifying actions such as the onboarding and IT support, it frees up valuable resources and improves the overall productivity of teams, while offering a simplified and pleasant user experience.
The tool optimizes customer engagement by reducing response times through personalized recommendations and easier navigation. It effectively supports sales teams by providing advanced automation tools that enable them to better understand and respond to customers' needs, thereby increasing the conversion rates.
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