This AI helps optimize the management of customer requests and improve the efficiency of financial services. Specially designed for fintechs, online banks and traditional financial institutions, Jinnee offers personalized banking services and a 24/7 customer support. Capable of handling 80% of requests automatically, this solution significantly reduces wait times, even during peak demand or for customers spread across various time zones. Jinnee adapts to each client to provide relevant answers and tailored financial solutions, thanks to a knowledge base that continually enriches itself and adjusts. The tool also possesses natural language processing and predictive analytics capabilities, enabling the transformation of interactions into strategic insights to better understand and serve users.
Offering personalized virtual financial advice, this feature allows clients to ask questions and get answers in a few seconds. Familiarity with each client's profile enables offering financial products and appropriate and relevant solutions, thus improving the user experience.
This feature ensures continuous customer support, able to respond at any time, regardless of traffic peaks or working hours. Convenient for clients traveling internationally, it allows quickly resolving problems without relying on the lengthy procedures of the call center.
By analyzing all requests, this capability yields valuable insights into the needs and desires of customers. Continually learning, it allows adjusting the system's behaviors and to innovate in commercial approaches, thereby strengthening customer satisfaction and optimizing marketing strategies.
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