This AI enables customer-focused teams to improve engagement with their customers, automate administrative tasks and identify opportunities to increase relationships and revenues. Kaizan provides real-time visibility into the customer sentiment and service levels, which is crucial for businesses looking to optimize their customer strategy. The tool helps understand customer sentiment trends comprehensively by stakeholders, products or initiatives, enabling immediate and effective course correction. For customer service managers, Kaizan proposes a new method of customer health scoring for customers, using AI to provide an accurate picture of risks and opportunities across the entire customer portfolio. The use of Kaizan also helps to save a considerable amount of time on administrative tasks by automating the drafting of notes and emails, and by answering questions based on company-specific conversations. Secure and compliant with industry standards such as GDPR and SOC 2 Type II, it respects privacy while effectively integrating existing systems through approved partners such as Microsoft and Google.
This tool provides a comprehensive view of customer sentiment trends, enabling rapid and targeted adjustments to improve the customer experience. Thanks to finely granular analysis by product, initiative or stakeholder, this tool helps optimize interactions and increase overall satisfaction.
The tool automates customer development plans that foster upselling. It alerts the user when key stakeholders are not being followed up with or if products and services are not sufficiently promoted, thereby contributing to a notable increase in revenues.
By reducing the time spent on administrative tasks, this tool enables teams to focus on higher-value activities. It automatically generates notes and emails, and answers frequent questions by leveraging the conversations and knowledge unique to the company.
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