This artificial intelligence enables transforming work processes by automating essential interactions. KNO is an effective solution to optimize communication in business, by incorporating an intelligent agent capable of responding instantly on platforms such as Slack and Teams. This system increases productivity through rapid access to the necessary information, thereby reducing the response time of support teams and freeing up resources for more critical tasks. Thanks to its advanced personalization capabilities, KNO integrates the company’s own knowledge to refine the responses provided. This tool is particularly advantageous for the finance, insurance, financial services, and technology industries, where information requests are frequent and complex. KNO not only ensures increased efficiency but also an improved user experience, facilitating frictionless and secure interactions within teams and with customers.
The system provides immediate help to users, significantly reducing contact rates. Using the AI technology, it enhances the user experience by providing fast and relevant responses, thereby increasing customer satisfaction and engagement.
This feature acts as an AI companion for support staff, facilitating rapid ticket resolution. It optimizes the work processes of agents by providing them with precise information and recommendations, which translates into improved operational efficiency.
The platform enables each sales representative to become an expert, helping close deals faster. By arming sales teams with AI tools, this system simplifies the complexity of sales cycles and increases conversion rates through advanced personalization and data-driven interactions.