This AI enables the streamlining of knowledge management and improves the customer experience by offering an instantaneous and contextualized access to the information necessary. Thanks to its platform intuitive and its advanced search capabilities, Knowmax transforms the work processes complex into simplified procedures, enabling error-free and personalized customer interactions. By integrating no-code cognitive decision trees with CRMs, it accelerates large-scale personalized resolutions. Moreover, Knowmax offers visual guides and self-service solutions, allowing users to solve problems themselves, thereby freeing up time for agents. This all-in-one solution also facilitates training and the optimization of teams through process guides, documentation and assessments accessible anytime and anywhere.
Centralize your information using this platform, enabling efficient data access and retrieval across all touchpoints. Increase the consistency and the quality of customer support by offering a single source of truth.
Facilitate error-free customer service thanks to decision trees that guide actions step by step. Easy integration with your CRM for fast and personalized solutions.
Minimize reliance on bulky manuals by creating visual guides for every procedure. Share guides in video and image formats to simplify self-service and reduce repetitive explanations.
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