This artificial intelligence enables optimizing the analysis of texts by leveraging AI to understand natural language. Thanks to Medallia, companies transform unstructured data from various channels, such as surveys, the comments on the social networks, emails and chats, into actionable insights. This system is equipped with ready-to-use and customizable topic models that adapt to each sector and specific need, ensuring precise and at scale analysis of sentiments and efforts. The platform is ideal for companies seeking an effective solution to improve customer engagement and optimize their work processes. It is also useful for global programs thanks to its advanced configuration and integration options. By using Medallia, companies can quickly identify emerging trends and adjust their strategies in real time, thereby significantly improving the customer experience.
This tool enables precise analysis of the text thanks to natural language understanding. Ideal for companies looking to quickly extract insights from unstructured data, this tool reveals trends, identifies user sentiment, and improves decision-making by turning comments into concrete actions.
Facilitates the integration of textual analyses for everyone, thanks to ready-to-use topic models tailored to various industries. This allows users without technical expertise to quickly start with effective and precise analyses, supporting rapid and well-founded decision-making to improve operational performance.
Equips companies with tools to measure performance precisely, providing KPIs tailored to users' specific needs. Focusing on the measurement of effort and the sentiment, this feature strengthens the customer expérience and optimizes user engagement by offering an objective and actionable view of interactions with customers.
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