This AI, named Nara, optimizes the customer service and sales for online stores by integrating a digital assistant capable of operating on all the social networks. Easily integrable, Nara offers a personalized shopping experience and proactively resolves support issues. By instantly responding to 70% of support questions and increasing monthly revenues by 22%, this solution significantly improves the efficiency of customer interactions. Moreover, it ensures 24/7 availability without ever compromising support quality. Nara also performs automated actions such as order tracking, cancellations and refunds, thus simplifying the workflow. For companies seeking tailored assistance, customized plans are also offered to better meet specific needs.
This feature enables automatic handling of order tracking inquiries, cancellations and refunds, optimizing the workflow. Suitable for online stores seeking to reduce the time spent on daily management, it ensures increased efficiency and higher customer satisfaction.
Integrating all communication channels such as CRMs, Instagram DMs and emails, this feature offers a unified customer experience. It is ideal for companies looking to maintain smooth and effective communication, thereby ensuring a constant and professional presence on all the social networks.
Echoing the comfort of a conversation with a salesperson in-store, this feature recreates that closeness online, without resorting to a simple text chatbot. Perfect for companies aiming to humanize their digital assistance, it increases customer engagement and strengthens the trust by offering a personalized and attentive shopping experience.
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