This AI enables rapid responses to customer needs by extracting intent and sentiment in seconds. Netomi automates the resolution of more than 80 % of customer service requests, reduces resolution time, increases customer satisfaction and lowers support costs. With automation features, co-piloting and analysis of customer communications, Netomi offers automatic resolution across all channels, assists agents with complex requests and analyzes communications for actionable insights. Seamless integration with existing systems enables rapid deployment of AI, without modifying the current tech infrastructure. Designed for enterprise users, this platform helps integrate backend systems, build workflows and train on existing knowledge bases via a simple interface.
Enables proactive management of customer inquiries on social networks and other communication channels by identifying needs before they are explicitly expressed, thereby delivering improved customer satisfaction and increased loyalty.
Facilitates integration with CRM systems and support tools already used in the company, ensuring a seamless transition of the work process and better adoption by the customer support teams.
Provides detailed analyses of customer interactions, enabling companies to optimize their communication strategies and personalize interactions to increase conversion rates and strengthen the effectiveness of the copywriting.
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