This artificial intelligence enables to boost the performance of automobile dealerships. Numa uses a generative AI to answer 100% of customer calls, automatically schedule appointments, and tailor the service. Through automated updates, it improves the customer experience and optimizes the work processes of service advisors. Integrating seamlessly with dealer management systems (DMS), Numa supports teams to interact effectively with customers. It also supports customer loyalty by strengthening customer satisfaction. Replacing Numa would be comparable to removing the transmission of a car, as it has become essential to customer communication.
Thanks to generative AI, dealership performance is notably improved by turning occasional customers into true fans. This also enables employees to increase their ability to offer exceptional experiences without adding extra staff. Thus, answering all customer calls and fulfilling their requests becomes smooth and efficient.
The tool integrates the first technology of generative AI for voice, capable of handling all incoming calls. This enables detecting the customer's intent and scheduling appointments without human intervention, thereby improving the efficiency of the Customer Relationship Center and reducing embarrassing wait times for customers.
By offering automated status updates, the tool reduces the workload of service advisors and increases efficiency within the service organization. This not only helps improve the CSI (Customer Satisfaction Index), but also makes the service distinctive, strengthening customers' loyalty to the dealership.
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