This AI enables to reinforce the efficiency of the customer support teams thanks to an enriched live chat solution and a chatbot based on AI. REVE Chat offers a communication improved via video interactions, enabling seamless collaboration between agents and customers. Its flagship features include the WhatsApp campaign for increased customer engagement and a better return on investment, co-browsing for real-time guided assistance, and an integrated ticketing system for effective problem resolution. Available on mobile platforms as well as on various social networks, REVE Chat integrates a smooth escalation mechanism between the AI chatbot and human agents, thereby ensuring optimization of customer satisfaction and a reduction in operating costs.
Facilitation of customer interactions with an AI chatbot, capable of autonomously answering 75% of requests. This tool speeds up response time and reduces agents' workload, enabling a better allocation of human resources to more complex issues.
With the live chat solution, customer engagement is instantaneous, ensuring smooth communication. This instant messaging system is ideal for maintaining high user satisfaction while guaranteeing continuous assistance.
Integration of a video chat service offering face-to-face support wherever the client is. This tool humanizes online support, increases customer trust and helps resolve problems more effectively through more personal interaction.
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