This artificial intelligence allows you to accurately answer customer questions while eliminating off-topic or misleading answers, through training on your own data. Shulex VOC, through its use of OpenAI technology, offers a Sentiment analysis to probe customer emotions based on reviews, thus making it possible to refine product offerings. The software also facilitates Product search on platforms like Amazon, offering sellers competitive analysis and sales estimates to better position themselves in the market. Amazon sellers particularly benefit from this tool, which is able to extract market trends and feelings from social networks and customer reviews, resulting in great help in adjusting sales strategies and optimizing customer engagement. Shulex VOC provides an integral solution by facilitating omnichannel conversations and reducing the volume of support required thanks to its Chatbot automated. By integrating such features, this software helps turn prospects into loyal customers, while minimizing effort and maximizing efficiency.
Facilitating customer service management, this feature automates more than 50% of the questions asked, significantly reducing the volume of work for support teams. By training the chatbot with specific data, the accuracy of the answers is ensured, avoiding erroneous and irrelevant information.
This tool delves into the heart of consumer feelings, revealing valuable insights for sellers on Amazon. By reducing analysis time from several hours to 20 minutes, salespeople can quickly adjust their strategies and improve customer satisfaction.
This function makes it possible to clearly identify the strategies of competitors and to adapt to them effectively. Users gain a competitive edge by accessing detailed analyses on the market share, trends, and performance of competing products, maximizing growth opportunities.
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