This artificial intelligence enables precise responses to customers' questions while eliminating off-topic or misleading answers, thanks to training on your own data. Shulex VOC, through its use of OpenAI technology, offers a sentiment analysis to gauge customers' emotions from reviews, thereby enabling refinement of product offerings. The software also facilitates product search on platforms like Amazon, offering sellers competitive analyses and sales estimates to better position themselves in the market. Amazon sellers particularly benefit from this tool, capable of extracting market trends and sentiments from the social networks and customer reviews, which greatly helps in adjusting sales strategies and optimizing customer engagement. Shulex VOC provides a comprehensive solution by facilitating omnichannel conversations and reducing the volume of support needed through its automated chatbot. By integrating such features, this software helps transform prospects into loyal customers, while minimizing effort and maximizing efficiency.
Facilitating customer service management, this feature automates more than 50% of questions asked, significantly reducing the workload for support teams. By training the chatbot with specific data, the accuracy of responses is ensured, avoiding incorrect and off-topic information.
This tool dives into the heart of consumer sentiments, revealing valuable insights for Amazon sellers. By reducing analysis time from several hours to 20 minutes, sellers can quickly adjust their strategies and improve customer satisfaction.
This function makes it possible to clearly identify competitors' strategies and to adapt to them effectively. Users gain a competitive edge by accessing detailed analyses of market share, trends and the performance of competing products, thereby maximizing growth opportunities.
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