This AI enables collecting and responding to customer feedback effectively. Spokk offers a simplified approach to measure the customer experience as well as staff performance, becoming a key tool to reduce customer attrition. With its ability to generate AI-based customer reviews and to initiate dialogues by actively responding, this platform helps businesses turn every pain point into loyalty. Spokk also enables the sending of promotional codes to increase response rates and customer satisfaction. For companies seeking to build their online reputation and maximize customer engagement, Spokk offers an integrated solution to collect textual and video testimonials, thereby enriching the content of marketing and advertising. Thanks to its advanced features, this solution is specifically aimed at service-based businesses, whether small, medium, or large, and helps refine user experience management for sustainable growth.
Feedback collection allows businesses to understand customer expectations and improve their satisfaction. By leveraging written feedback and feedback based on specific attributes, users gain valuable data to adjust their services. The linkage of feedback to customer data and purchase data strengthens the relevance of the corrective actions taken.
This feature turns customer feedback into draft reviews for public platforms such as Google or G2, thereby optimizing online visibility. The use of artificial intelligence guarantees distinct drafts, improving the chances of obtaining authentic and diverse evaluations, essential for digital marketing strategies.
Employee performance evaluation via a five-star rating system allows businesses to monitor and continually improve the quality of service offered. This feature provides direct feedback on the performance of teams, thereby encouraging a positive and productive working environment, crucial for customer retention.
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