This artificial intelligence makes it possible to streamline interactions between businesses and their customers through various integrated communication channels such as live chat, knowledge bases and customer relationship management systems. Tawk facilitates real-time access to visitor activities, allowing businesses to see what pages their visitors are viewing and how many times they visit the site. Thanks to its features, this software helps to quickly answer the most frequently asked questions, optimize knowledge base searches to create relevant articles, and speed up agent responses.
Additionally, Tawk offers options for collaborate and assign conversations to different team members, ensuring the right person answers at the right time. This approach not only improves efficiency but also ensures a positive and memorable customer experience. This tool is perfect for businesses looking to optimize their work process and to better serve their customers on social networks and other online platforms. Tawk is a complete system, offered free of charge, making it an accessible and valuable solution for effective customer management.
The tool allows a direct dialogue with website visitors, offering immediate answers to their questions. This increases the customer satisfaction and can positively influence buying decisions, while reducing the time it takes to get help.
This feature centralizes information into a single knowledge base that is easy to access for both the team and the users. It improves efficiency by allowing customers to quickly find answers to their questions, reducing the burden on customer support.
Integrating an AI assistant helps pre-qualify customer requests and provide automated responses. This makes it possible to handle a higher volume of requests without compromising quality, while optimizing work process of the support team.
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