This AI, Twig AI, instantly resolves customer problems while supporting users and support agents 24/7. Twig AI transforms user requests into API calls, enabling actions such as retrieving specific information or starting workflow processes. The responses are not only instantaneous but also reliable, as they are always verified against trusted sources. Additionally, this system improves agent productivity through seamless integration into applications such as Outlook and native plugins for various email platforms. Twig AI, endowed with session memory capabilities, improves the quality of successive interactions. By integrating a knowledge base and the ability to generate synthetic QnA from support tickets, Twig AI continuously enriches its own data ecosystem, a crucial element to offer contextual and precise responses. A perfect solution for the customer experience teams, Twig AI configures and deploys without IT assistance, proving indispensable for optimizing efficiency and customer satisfaction.
This feature provides immediate answers to users' questions without the need to create a ticket. This optimizes the work process of agents, allowing them to focus on more complex requests while improving the user experience on the social networks and other communication channels.
Allows users to configure the style and tone of AI responses, offering a tailored experience that meets the specific expectations of the industry sector. Large-scale personalization is possible thanks to the built-in models, thereby increasing the relevance of exchanges with end users.
Facilitates access to and integration of data from third-party sources, improving the quality of the responses provided. By generating synthetic data, this feature enriches the knowledge base, enabling more precise and rapid resolution of queries, essential for technical support teams.
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