This artificial intelligence, Twig AI, instantly solves customer issues while supporting users and support agents 24/7. Twig AI turns user requests into API calls, allowing actions such as retrieving specific information or starting work processes. The answers are not only instant but also reliable, as they are always checked with trusted sources. In addition, this system improves agent productivity through seamless integration into applications such as Outlook and native plugins for various email platforms. Twig AI, equipped with session memory capabilities, improves the quality of successive interactions. By integrating a knowledge base and the ability to generate synthetic QnAs from support tickets, Twig AI is continuously enriching its own data ecosystem, which is crucial for offering contextual and accurate answers. A perfect solution for teams of Customer experience, Twig AI can be configured and deployed without IT assistance, proving to be essential for optimizing efficiency and customer satisfaction.
This feature provides immediate answers to user questions without the need to create a ticket. This optimizes the work process agents, allowing them to focus on more complex requests while improving the user experience on social networks and other communication channels.
Allows users to configure the style and tone of AI responses, providing a tailored experience that meets the specific expectations of the industry. La personalizing on a large scale is possible thanks to integrated models, thus increasing the relevance of exchanges with end users.
Facilitates the access and integration of data from third-party sources, improving the quality of the answers provided. By generating synthetic data, this feature enriches the knowledgebase, allowing for more accurate and rapid resolution of requests, essential for technical support teams.
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