This AI helps optimize the customer service of companies by automating part of the responses to support tickets. Klark automatically creates a personalized knowledge base and offers drafted suggestions using advanced language models. No prior configuration is necessary, thus facilitating rapid integration of the software. With Klark's help, agents can effectively validate the suggestions, thereby reducing the average handling time per ticket. This modular approach ensures billing only for the actual use of the tool. Brands such as Click&Boat and ba&sh testify to a significant improvement in productivity, highlighting the benefits of Klark for diverse customer support teams.
The tool stands out for its rapid integration, requiring less than 15 minutes to operationally set up within the company's work processes. This enables a significant improvement in efficiency without major disruption for users. Moreover, this feature is particularly advantageous for technical teams looking to limit the time spent configuring new tools.
By using advanced language models, this tool provides automated suggestions to respond to customers' emails, drastically reducing the ticket processing time. This time savings frees agents to focus on more complex requests, thus increasing customer satisfaction and the team's overall productivity.
The platform's AI generates responses, but these are systematically submitted to validation by customer service agents, thus ensuring an ideal balance between automation and human intervention. This feature promotes accuracy while personalizing communication with customers, a crucial asset for companies valuing a personal touch in their interactions with users.
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