This artificial intelligence, Robylon, enables efficient management of customer support requests via email, instant messaging and phone calls. By pairing human expertise with AI, Robylon offers an optimized solution to automate up to 80% of queries, improving resolution time by 93% and reducing support costs by 30%. Designed for easy integration with platforms like Zendesk, Freshdesk and WhatsApp, this software supports more than 40 languages, ensuring a consistent multilingual user experience. Problem-solving actions are executed in real time, guaranteeing precise responses thanks to the 'Human in the loop' model, which intervenes when necessary to verify and correct the AI's responses. Robylon is not just a tool, but a complete solution aimed at transforming and streamlining the work process of customer support.
This feature guarantees efficient management of support tickets. Equipped with an intent identification and problem tagging, it enables end-to-end resolution by aligning customized policies for different user segments. This automation significantly improves resolution times while reducing costs for businesses.
The chat module offers near-human conversations thanks to AI, supporting more than 40 languages. Capable of executing actions to resolve issues in real time, this tool increases customer satisfaction and optimizes the management of immediate interactions. Particularly useful for precise and rapid responses on social networks and other online platforms.
With more than 40 human voices available in 5 different dialects, this function allows handling a volume of calls six times higher than traditional IVRs. The inclusion of recordings, transcripts and conversation analyses guarantees a thorough understanding and continuous improvement of customer service. Ideal for maintaining a superior customer experience at scale.
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