This artificial intelligence, Robylon, makes it possible to effectively manage customer support requests via email, instant messaging and phone calls. By combining human expertise with AI, Robylon offers an optimized solution to automate up to 80% queries, improving the resolution time of 93% and reducing the support costs of 30%. Designed for easy integration with platforms like Zendesk, Freshdesk, and WhatsApp, this software supports over 40 languages, ensuring a consistent and multilingual user experience. Problem solving actions are executed in real time, guaranteeing accurate answers thanks to the 'Human in the Loop' model, which intervenes when necessary to verify and correct the AI responses. Robylon is not just a tool, but a comprehensive solution aimed at transforming and streamlining the work process customer support.
This feature guarantees a effective management support tickets. Equipped with a intent identification and problem labeling, it allows a end-to-end resolution by aligning custom policies for different user segments. This automation significantly improves resolution times while reducing costs for businesses.
The chat module offers almost human conversations thanks to AI, supporting over 40 languages. Capable of executing actions to solve problems in real time, this tool increases customer satisfaction and optimizes the management of immediate interactions. Especially useful for accurate and quick answers on social networks and other online platforms.
With over 40 human voices available in 5 different dialects, this function allows you to manage a volume of calls that are six times higher than traditional IVRs. The inclusion of recordings, transcripts, and conversation analyses ensures thorough understanding And a continuous improvement of customer service. Ideal for maintaining a high quality customer experience at scale.
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