This AI enables transforming customer service by using AI agents for instant dialogue. Sierra significantly enhances user autonomy and the average handling time through the direct action of its agents on the customers' systems, whether to manage an order, schedule a delivery or modify a reservation. These agents are informed by the customer's database and strictly adhere to the brand's policies and standards. Capable of operating at any time and anywhere, they offer continuous customer service and adapt to the evolving demands of consumers to ensure a seamless experience. In case of issues not automatically resolved, the agent collects essential information and prepares the customer service teams for effective escalation management. Sierra also ensures that its agents are always capable and up to date, facilitating low-cost updates, whether it's to promote a new product or to implement a new policy. The system is scalable, able to handle sudden increases in demand without compromising service quality. For all these reasons, Sierra represents a powerful solution to optimize customer interaction.
This feature enables natural and responsive communication, tailored to the jargon, typos, and the context of each customer. By interpreting the specific nuances of each request, it fosters a personalized and satisfying interaction, essential to improving the customer experience and overall satisfaction.
Thanks to its ability to connect simultaneously to various systems, from order management to CRM, this feature enables rapid action on behalf of the customer. Whether it's for a product exchange, scheduling a delivery, or updating a subscription, all of this is achieved with efficiency and precision.
Designed to meet the strictest security and privacy standards, this feature ensures that all interactions and system integrations are secure and compliant with the company's policies. Protecting sensitive information and transparency about the limits of AI strengthen user trust.
.webp){kind=icon}
The platform that empowers creators by making them discover the best artificial intelligence tools.
